Customer Service Representative - State Farm Agent Team Member
Full Time • Dallas - TX
Responsive recruiter
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency first opened its doors in 2000 and currently has a small, close-knit team of two dedicated professionals. Before becoming an agent, I worked in State Farm management operations, which gave me a deep understanding of how to support customers and run an efficient, service-driven office.
I’m a proud graduate of College of El Paso, and our household keeps things lively — we’re a house divided between Texas Longhorns and Texas A&M fans! Outside of the office, I’m actively involved in various charitable initiatives and enjoy finding ways to give back to the community that supports us.
We offer a flexible and supportive work environment, along with benefits such as paid time off, a Simple IRA, and licensing reimbursement. Our culture is friendly, professional, and rooted in teamwork — we take pride in doing meaningful work while maintaining a great work-life balance.
We’re especially interested in finding a bilingual (Spanish/English) team member who can help us better serve our diverse customer base. If you’re someone who enjoys helping others, values flexibility, and wants to be part of a small but mighty team, this could be the perfect place for you.
ROLE DESCRIPTION:
Our agency first opened its doors in 2000 and currently has a small, close-knit team of two dedicated professionals. Before becoming an agent, I worked in State Farm management operations, which gave me a deep understanding of how to support customers and run an efficient, service-driven office.
I’m a proud graduate of College of El Paso, and our household keeps things lively — we’re a house divided between Texas Longhorns and Texas A&M fans! Outside of the office, I’m actively involved in various charitable initiatives and enjoy finding ways to give back to the community that supports us.
We offer a flexible and supportive work environment, along with benefits such as paid time off, a Simple IRA, and licensing reimbursement. Our culture is friendly, professional, and rooted in teamwork — we take pride in doing meaningful work while maintaining a great work-life balance.
We’re especially interested in finding a bilingual (Spanish/English) team member who can help us better serve our diverse customer base. If you’re someone who enjoys helping others, values flexibility, and wants to be part of a small but mighty team, this could be the perfect place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Franco - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Dallas, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none